Returns & Refunds
AC Pavings Co Ltd Returns & Refund Policy
We will happily issue a refund for any product purchased from us, online or on the phone, provided we are notified within 7 days of the delivery date, or if ordered onsite at our depot, within 7 days from the order date, in accordance with your legal rights, and proof of purchase, subject to the following conditions:
1. The product must be returned unused and as new, in a saleable condition, and in the original product packaging, so that it can be lifted and transported safely back to our depot.You will receive a full refund of the price paid, less the cost of collection and restocking charges.
2. If the order has been placed but not yet delivered and has been packed and ready for dispatch and you require to change or cancel the order, we will endeavour to do this, but any costs this may involve such as unpacking and repacking will be charged as extra work done. If an order has been loaded for delivery and you require to change or cancel the order, return delivery costs will also apply. We cannot accept cancellation of any order after a period of 28 days from receiving payment from that order, although we may allow you, at our discretion, to change your order for a diiferent product(s) or issue a credit note, at this point.
Once your order is paid for we can hold your order in stock for as long as 12 months. After this period of 12 months has passed we will do our utmost to contact you for further instructions. If we cannot contact you, or we cannot agree on further storage of the goods, we may dispose of the goods at our discretion.
3.In the event of damaged or faulty goods, we must be notified within 3 days of the delivery. Although we try to supply your goods in perfect condition, at the lowest possible price, sometimes there may be a small number damaged in the crate, We will be happy to refund value of broken paving (above 3%). If you require replacements, please return to our depot, as we cannot deliver small amounts. Alternatively, we can supply replacement at cost of shipping. (Courier)(Requires photographic evidence and proof of purchase).