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Delivery Information

Deliveries normally occur between 7am and 4pm and are normally within 5 working days from payment of order, dependent upon the quantities ordered and the delivery area. Very occasionally deliveries can take a little longer due to stock or location issues.

Hiab crane in  actionYou will be contacted the day before the delivery of your order. If we cannot contact you, we may still deliver your goods. Please ensure there is adequate space to offload by means of a hiab crane. Your goods will be placed within 4 metres from the delivery vehicle.

We are fully insured to offload to kerbside. If you require the lorry to go onto private property, or lift over walls, hedges etc, we will endeavour to meet your wishes. However, you will be responsible for any damages to the property, including third party damage that may be caused during this process.

Your goods will normally be delivered and offloaded by hiab crane, (Picture) which can usually place the pallet where you need it, in a safe and suitable place.

Where the distance is more than 60miles, we may use a national courier. These lorries deliver the majority of paving for most suppliers in the UK, and they will probably use the tail lift method. Please ensure you are able to take this type of delivery to kerbside only. The area to be offloaded onto must be flat and large enough, and have adequate access for a lorry. This method of delivery cannot be offloaded onto grass, gravel, loose ground, or on a steep gradient.  Most of the national couriers have a driver only policy, so they often will require your assistance when offloading at your property when using the tail lift/pump truck method. Please ensure an able bodied person is available to help on the delivery day.  Deliveries that need returning due to access problems will incur a charge to cover this cost, as will delays in offloading when the delivery vehicle arrives. These extra charges will be passed on at cost from the courier. Please inspect the goods as much as is possible for any damage on delivery. If you notice any damage, please sign the delivery note as damaged, this will help recover any losses through their insurance. Otherwise always sign the paperwork from the courier with the phrase - ''UNCHECKED FOR DAMAGES'' We cannot pursue claims for breakages if the paperwork is not correct. In all cases we must be notified of any damages within 48 hours of delivery, and before laying.

Deliveries of less than one pack may incur a split pack charge

If you refuse the goods or are unable to accept the goods at the time, a re-delivery, or return charge will be made. These charges are set by the delivery network. 

Once your delivery date is confirmed we will do our utmost to ensure delivery is on the stated day. But please do not book any tradesmen or materials prior to your delivery, as we cannot be responsible for any costs you may have incurred if, in the unlikely event your delivery is late.

When a next day delivery is specified, the goods must be ordered before 11am, and then they are delivered on the next working day. Although 95% of next day deliveries arrive on time, this service is not guaranteed. In the unlikely event your delivery is late, if you decide not to accept, return delivery charges will apply.

Although we do our utmost to deliver your goods in perfect condition, at the lowest price, please note that it is not possible for any supplier to ship stone from overseas and then deliver to your door without the occasional scuff/scratch marks or sometimes, some small chips to the edges. We cannot be held responsible for every small imperfection.

We recommend ordering 10% more than your actual requirements to cover breakages and any cutting you may need to do. If you can return any broken paving to our site we can replace (Above 5% breakage) 

Should you have any questions or special requirements, please do get in touch with us by phone or email.